Exchanges & Returns
We happily offer returns & exchanges within 30 days of purchase, and aim to process returning orders within 1-3 business days after arrival at our warehouse.
We handle exchanges for free.
Refunds are costly for the planet, and for us. Therefore we charge €5 shipping costs for refunds - we hope this will reduce the negative impact of excessive return logistics.
How to exchange or return
All exchanges/returns start by submitting it online. Follow the link, login with your order number and email, tell us which product(s) you would like to exchange/return, as well as why. Then you'll receive a shipping label by email.
You can find your order number in the order confirmation email you received from us, it starts with a #.
In the neighbourhood?
For a speedy exchange or return, a great cup of coffee - or just a chat about it all, visit our flagship stores!
Returning in store is always free.
Amsterdam Flagship store
Van Baerlestraat 32
1071AX Amsterdam
Directions
Mon: 12:00 - 19:00
Tues - Thurs: 10:00 - 19:00
Fri - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00
COPENHAGEN FLAGSHIP STORE
Købmagergade 41
1150 Copenhagen
Directions
Mon - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00
Questions?
Our Customer Care Heroes are based in Amsterdam and Copenhagen, speak 4+ languages, and are available for all of your burning questions from Monday - Friday, 09:00 hours - 18:00 hours CET.
We promise to get back to you with ninja-speed. In need of urgent help? Make us of our live chat!