Exchanges & Returns
Would you like to exchange or returns your items? No worries.
We happily offer returns & exchanges within 30 days of purchase, and aim to process returning orders within 1-3 business days after arrival at our warehouse.
We handle exchanges for free. Refunds are costly for the planet, and for us. Therefore we charge €5 shipping costs for refunds - we hope this will reduce the negative impact of excessive return logistics.
How to exchange or return
All exchanges/returns start by submitting it online. Follow the link, login with your order number and email, tell us which product(s) you would like to exchange/return, as well as why. Then you'll receive a shipping label by email.
You can find your order number in the order confirmation email you received from us, it starts with a #.
Return in store
For a speedy exchange or return, a great cup of coffee - or just a chat about it all, visit our flagship stores!
Returning in store is always free.
THE NETHERLANDS
AMSTERDAM FLAGSHIP STORE
Van Baerlestraat 32
1071AX Amsterdam
Directions
Mon: 12:00 - 19:00
Tues - Thurs: 10:00 - 19:00
Fri - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00
MALL OF THE NETHERLANDS
Liguster 202
2262 AC Leidschendam
Directions
Mon - Sun: 10:00 - 20:00
DENMARK
COPENHAGEN FLAGSHIP STORE
Købmagergade 32
1150 Copenhagen
Directions
Mon - Sat: 10:00 - 18:00
Sun: 12:00 - 17:00