Returns

We are happy to offer a generous 90 days return policy to all customers. Find out more about our policy below and use our convenient online return system to request an exchange or refund.

Our return policy

Are the items you received not to your satisfaction or you need a different size? At LABFRESH you can always return your items within 60 days at your own cost or free in the Netherlands and Denmark.

The following conditions apply to returning items:

  • Items that have been used, washed, ironed, or dry-cleaned cannot be returned.
  • Items must be returned in the original packaging with the tag or sticker still attached.
  • LABFRESH can require payment for items that have been damaged
Do you offer free returns?

We currently only offer free returns in the Netherlands and Denmark.

How does it work?

  1. Go to https://labfresh.myreturnscenter.com/ to fill in your return request.
  2. Pack your items in the in original packinging
  3. Stick the included return address sticker on the box
  4. Make sure you save the confirmation receipt.
  5. In case the sticker is missing, the return address is: 

NETHERLANDS & INTERNATIONAL

DE PAKKETTENFABRIEK, LABFRESH
Antwoordnummer 26028
Conservenweg 116
2371DT Roelofarendsveen
Netherlands

DENMARK, FINLAND & SWEDEN

LABFRESH
C/o TMC Lager & Logistik ApS
Vintapperbuen 29
4070 Kirke Hyllinge

Specific information for the Netherlands

Use antwoordnummer 26028 for free returns and ship via PostNL.

Find your nearest PostNL location: https://www.postnl.nl/en/location-finder/#/?centerLat=&centerLng=&zoom=8

Specific information for Denmark

Request a return label via https://labfresh.myreturnscenter.com/. You will receive your return label within 24 hours. 
Send the package via GLS for free returns.

Return cost

If you return an item, the return costs are for you. If you exchange an item we will cover the shipping cost of the new item(s), but not the return costs.

Currently we only offer free returns in the Netherlands and Denmark.

What does the 1 year guarantee mean?

We stand behind our promises. Does your order not live up to the standards set on our website? Please contact us. Under reasonable circumstances you will receive a new shirt from us.

How to return
  1. Go to our RETURN CENTRE to start your return request.
  2. Pack your items in the in original packaging.
  3. Stick the included return address sticker on the box.
  4. Make sure you save the confirmation receipt.
  5. In case the sticker is missing, the return address is: 

NETHERLANDS & INTERNATIONAL

DE PAKKETTENFABRIEK, LABFRESH
Antwoordnummer 26028
Conservenweg 116
2371DT Roelofarendsveen
Netherlands

DENMARK, NORWAY, FINLAND & SWEDEN

LABFRESH
C/o TMC Lager & Logistik ApS
Vintapperbuen 29
4070 Kirke Hyllinge

Specific information for the Netherlands

Use antwoordnummer 26028 for free returns and ship via PostNL.

Find your nearest PostNL location HERE

Specific information for Denmark

Request a return label via the RETURN CENTRE.
You will receive your return label within 24 hours. 
Send the package via GLS for free returns.

What are the return rules for Kickstarter and Indiegogo?

You can always exchange for another size or colour, we want you to be happy with your product. You can always exchange for another size or colour. We don't allow refunds with the crowdfunding orders. If you have a specific reason why you do need a refund please contact us.

The return cost is for you, since you are getting a high discount on the products, we can't afford free returns. We hope you understand and let us know when you have any questions.

How to return for Kickstater and Indiegogo?

You can just follow our normal return steps.

Two exceptions:
1. Our return app recognises your pledge as one product. Just select the bundle one and later add in the notes your return items and request.
2. If you placed your order more than 60 days ago then the return app won't recognises your order number. Please add a note to the box with:
- Your name
- Your order number
- For what your would like to exchange (size, colour, etc)