FAQ

All the information you need about delivery times and rates, our return policy, how to care for your garments, how our technology works & more. If you can't find the answer to your question, please contact us via chat or at  hello@labfresh.eu and we will be happy to help you.

Are you looking for help to find the right size?
Check out our SIZE GUIDE

DELIVERY

We offer FREE delivery and returns above €40 to most countries in the EU, US and Canada. Please take a look at Delivery time & cost to learn more.

Delivery time & cost

Standard delivery (5-7 business day): 
On orders up to €39,99: €5
On orders above €40: FREE

Express delivery (1-2 business days): €11
*Only available on orders above €40

Standard delivery (1 business day): 
On orders up to €49,99: €5
On orders above €50: FREE

Standard delivery (5-7 business day): 
On orders up to €39,99: €6
On orders above €40: FREE

Express delivery (1-2 business days): €10
*Only available on orders above €40

Standard delivery (5-7 business day): 
On orders up to €39,99: €12
On orders above €40: FREE

Express delivery (1-2 business days): €6
*Only available on orders above €40

Standard delivery (5-7 business day): 
On orders up to €39,99: €6
On orders above €40: FREE

Express delivery (1-2 business days): €12
*Only available on orders above €40

Standard delivery (1-2 business day): 
On orders up to €39,99: €5
On orders above €40: FREE

Express delivery (1-2 business days): €11
*Only available on orders above €40

Standard delivery (2-6 business day): 
On orders up to €39,99: €6
On orders above €40: FREE

Express delivery (2 business days): €7
*Only available on orders above €40

Standard delivery (1-2 business days): 
On orders up to €39,99: €5
On orders above €40: FREE

Orders placed before 5pm will be sent the same day and arrive the next day.

Standard delivery (5-7 business day): 
On orders up to €39,99: €11
On orders above €40: FREE

Standard delivery (5-7 business day): 
On orders up to €39,99: €7,50
On orders above €40: FREE

Express delivery (1-2 business days): €9
*Only available on orders above €40

Standard delivery (5-7 business day): 
On orders up to €39,99: €8
On orders above €40: FREE

Standard delivery (5-7 business day): 
On orders up to €39,99: €7
On orders above €40: FREE

Express delivery (1-2 business days): €10
*Only available on orders above €40

Standard delivery (5-7 business day): 
On orders up to €39,99: €10
On orders above €40: FREE

Please note, we only delivery to the following countries:
Croatia, Czech Republic, Estonia, ireland, Italy, Latvia, Lithuania, Poland, Portugal, Slovakia, Slovenia, Spain

Standard delivery (5-7 business day): 
On orders up to €39,99: €12
On orders above €40: FREE

Express delivery (3 business days): €12
*Only available on orders above €40

Track your order

All shipment confirmation emails include a tracking number so you can follow your package. We also require a signature upon arrival to ensure the safe delivery of your purchase. If you haven't received your track and trace then please let us know via chat or email us at hello@labfresh.eu.

RETURNS & REFUNDS

Are the items you received not to your satisfaction or you need a different size? At LABFRESH you can always return your items within 60 days at your own cost or FREE in the Netherlands, Belgium, Germany, Austria, France, UK and Denmark.

Our return policy

We process returns within 5 working days. It can take up to 30 days before a refund is on your back account.

The following conditions apply to returning items:

  • Items that have been used, washed, ironed, or dry-cleaned cannot be returned.
  • Items must be returned in the original packaging with the tag or sticker still attached.
  • Socks can only be returned if the cardboard label is still attached.
  • LABFRESH can require payment for items that have been damaged
How to return
  1. Fill in your return form you have received in your package.
  2. Pack your products in the original packaging and include the return form.
  3. For NL, DE, AT, FR and BE: request your FREE return label HERE
  4. UK & DK: Please email us at return@labfresh.eu for your FREE return label.
  5. For all the other countries: ship via your chosen carrier.
  6. Drop off your package a DPD location. Find your nearest DPD drop of point HERE (Danish customers, please take your package to the nearest PostNord location. Find it HERE)
  7. We will process your return within 5 days after we receive the package. It may take up to 30 days for a refund to be in your bank account.
Return cost

Currently we offer free returns in the Netherlands, Denmark, Germany, Austria, France, UK and Belgium. Please take a look at How to return for more information.

Do you offer free returns?

We currently only offer free returns in the Netherlands, Belgium, Germany, Austria, France, UK and Denmark.

What does the 1 year guarantee mean?

We stand behind our promises. Does your order not live up to the standards set on our website? Please contact us. Under reasonable circumstances you will receive a new shirt from us.

Read more HERE

SHOPPING & PAYMENT

Taxes and import duties

We are not responsible for an additional import duties and charges for shipments outside the EU.

Please check the rules of your country learn more about the potential extra costs.

Discount codes, special offers and promotions

It is not possible to combine multiple discount codes, or discount codes with other special offers and promotions.

All discount codes have a min. order amount of €50. 

If your size is out of stock

We are sorry about that. We have been selling quicker than expected so sometimes it's hard to keep up. Send an email to hello@labfresh.eu email to get more information about new deliveries.

How does it work when I pre-order a shirt together with other items that are not pre-order?

We will ship your entire order when all shirts are in stock. Please contact us if you prefer receiving the non-pre-order shirts earlier.

Do you offer sizes larger then XXL?

We do offer 3XL shirts for our dress shirts and casual shirts in regular fit. If you cannot find your size on our website, please feel free to email hello@labfresh.eu and we'll see to it that your size is put into stock asap.

How do I know what size to order?

Our shirts fit true to size so choose the size you always wear from other brands.

If you are in between sizes, we recommend to go for the bigger one.

Please check our SIZE GUIDE for more information or get in touch via the chat or email and we will be happy to help you find the perfect size.

How can I pay for my purchase?

We accept order payment via many channels including credit card, Klarna, Ideal, and Paypal.

TECHNOLOGY

All LABFRESH products are made with our FreshCore™ technology. Learn more about it HERE and check out the most frequently asked questions below. Read more about our 1 Year Performance Guarantee HERE.

What is FreshCore™?

FreshCore™ is a unique treatment mix developed by LABFRESH that combines several performance enhancing technologies in one: hydrophobic, antibacterial and easy care. The combination of these 3 properties allow our products to be stain and odour repellent and stay fresh longer.

Does FreshCore™ compromise the look and feel of the clothing?

FreshCore™ is both invisible to the eye and untraceable when touching the fabric. When applying the treatment mix, we completely preserve the natural texture, softness and breathability of the 100% premium cotton used.

Is FreshCore™ a safe technology?

The treatments are individually used in the military and medicine for years, but only on synthetic fabrics. We have succeeded to combine the 3 technologies on 100% cotton.

We made a decision to only produce within the EU, which mean every partner we work (Portugal and Switzerland) lives up to the REACH regulations set by the European commission, which is the harshest rules for use of chemicals in textiles. All our garments and treatments are also OEKO-TEX certified. We can achieve these certifications because we chose our suppliers, treatments and fabrics carefully. We don't do nano-coatings on the surfaces of the fabric - we only treat the yarn. This allows us to use very tiny amounts of silver and chemicals - typically less than what is used to e.g. dye a shirt. There are indeed bad chemicals out there, that's why we care a lot about getting the right certifications.

What is the environmental benefit of clothing made with FreshCore™?

1. Our customers wear their LABFRESH products 3.5 times before washing it (based on a survey of 1000+ responses). Modern washing machines use around 20L of water for a regular cycle. Every time you are able to wear your shirt one more day, you save a significant amount of water.

2. 25% of all energy usage in an average household is washing and cleaning. If you can reduce that by 30%, you don’t just save on your energy bill, but also reduce the carbon footprint of you and your home.

3. Frequent washing is the main reason clothing wears out. That’s why our products last on average 3 times as long as their average counterpart. Buy less, wash less, wear longer - the easiest way you can save money and reduce waste.

Will the FreshCore™ technology last after washing the shirt?

Yes, we guarantee the stain repellency for 30 washes, the odour repellency for 100 washes. Keep in mind you don't need to wash the products after every wear, so you can enjoy the properties for a long time! Click HERE to read more about our PERFORMANCE GUARANTEE.

How does the FreshCore™ technology work?

The products in the LABFRESH collection are treated around the yarn, without creating a coating which makes the fabric repellent but still keeps the natural feeling and breathability of 100% cotton. All products are produced with a patented technology that’s OEKO-TEX® certified and complies with REACH. This invisible technology allows LABFRESH products to help fight perspiration, avoid unpleasant odours, and repel liquids of any sort. Visit this page for more information.

Where are the products made?

All LABFRESH products are made in Europe,  specifically Switzerland,  Portugal and Romania.

We personally visit all mills and manufacturers we partner with and ensure working conditions as well as minimum salaries live up to our expectations. One of the reasons why we insist on only producing with the EU is to ensure the best working conditions for the fine people creating our LABFRESH products. 

How come the shirt stays dry?

When you sweat in a LABFRESH shirt, the sweat is not absorbed by the fabric. The temperature difference between your warm body and the outside temperature enables the sweat to evaporate through the fabric, thereby leaving your body and shirt dry while maintaining breathability.

For the t-shirts it works differently. The inside of the fabric absorbs the sweat and spreads it over a wider surface so it can dry quicker. On the outside the sweat will stay invisible and will repel all liquids.

What does wrinkle-free mean?

The testing method used to determine wrinkling is called the "Durable Press rating". Our casual shirts are tested at a DP rating of 3.0 and the wrinkle-free shirts at a DP rating of 3.5, which is the commonly accepted definition of "wrinkle-free" fabrics. There is however always limitations when one choose natural products made of 100% cotton. The wrinkle-resistance is guaranteed for 30 washes, which is in line with industry standards from brands like Eton and Suitsupply.

CARE INSTRUCTIONS

The dress shirt

Material: 98% cotton, 2% elastane.

Designed in Amsterdam, made in Portugal and Romania.

Washing & ironing

  • No need to wash the product before the first wear.
  • Dry clean or wash at 30°C 
  • IMPORTANT: after washing the fabric needs a quick ironing. The heat treatment is needed to extend and retain the water repellency technology. The easy care and antibacterial properties will not be affected by the heat treatment.
  • Do not use whitening products or bleach
  • Wash with similar colours
  • Do not tumble dry
  • Iron on the highest setting.
  • Our technology is activated with heat, therefore we recommend to iron the shirt after washing.
  • Store on a wooden hanger. Wire ones will cause creases and stretch out your garments in the long run.

Stain treatment

  • If you get a liquid stain on the shirt DO NOT touch it because you will end up rubbing it in.
  • Instead, put it under running water immediately to remove the stain drops from the surface.
  • If a stain does get into the fabric, just wash it at 40°C with some stain remover on the spot.
The Oxford shirt

Material: 100% Oxford cotton

Designed in Amsterdam, made in Portugal.

Washing & ironing

  • No need to wash the product before the first wear.
  • Dry clean or wash at 30°C 
  • IMPORTANT: after washing the fabric needs a quick ironing. The heat treatment is needed to extend and retain the water repellency technology. The easy care and antibacterial properties will not be affected by the heat treatment.
  • Do not use whitening products or bleach
  • Wash with similar colours
  • Do not tumble dry.
  • Iron on the highest setting.
  • Our technology is activated with heat, therefore we recommend to iron the shirt after washing.
  • Store on a wooden hanger. Wire ones will cause creases and stretch out your garments in the long run.

Stain treatment

  • If you get a liquid stain on the shirt DO NOT touch it because you will end up rubbing it in.
  • Instead, put it under running water immediately to remove the stain drops from the surface.
  • If a stain does get into the fabric, just wash it at 40°C with some stain remover on the spot.
The t-shirt

Material: 100% cotton

Designed in Amsterdam, made in Portugal.

The t-shirts are special, since they are hydrophobic on the outside and hydrophilic on the inside.

Washing & ironing

  • No need to wash the product before the first wear.
  • Dry clean or wash at 30°C 
  • IMPORTANT: after washing the fabric needs a quick ironing. The heat treatment is needed to extend and retain the water repellency technology. The easy care and antibacterial properties will not be affected by the heat treatment.
  • Do not use whitening products or bleach
  • Wash with similar colours
  • Do not tumble dry

Stain treatment

  • If you get a liquid stain on the shirt DO NOT touch it because you will end up rubbing it in.
  • Instead, put it under running water immediately to remove the stain drops from the surface.
  • If a stain does get into the fabric, just wash it at 40°C with some stain remover on the spot.
The socks

Material: 84% cotton, 12% Frescura Silver, and 4% Elastane

Made in Portugal.

Washing

  • Wash only when necessary, it is not needed to wash after every wear.
  • You will notice an increased performance after the first couple of washes then it will remain at that level.
  • Wash at 30°C
  • Do not tumble dry
  • Wash with similar colours
To remove stains

If you get a liquid stain on the shirt DO NOT touch it because you will end up rubbing it in. Instead, put it under running water immediately to remove the stain drops from the surface. If a stain does get into the fabric, just wash it at 40°C with some stain remover on the spot .

Non-liquid based stains

The fabric will probably not repel it, however most spots are easy to wash off in the wash after. So far we got almost 100% of non-water based stains off with some stain remover and washing it on 40 degrees.

How to wash your shirt

Wash on standard setting at no higher than 40 ℃. Use the lowest setting for the centrifuge and don't tumble dry. Take the shirt immediately out after the wash. The shirt dry quicker than normal and otherwise it's easy for wrinkles to set in the fabric.

DO NOT put it in the dryer.

You can also dry clean your shirts, it won't affect the technology.

How to iron your shirt

Iron on the highest setting.

Our technology is activated with heat, therefore we recommend to iron the shirt after washing.

When should I wash my shirt first?

That is completely up to you! The feedback we get is that customers wash it after three wears on average.

Will I have less sweat stains?

You will have it significantly less! The fabric of the shirt doesn't absorb the sweat but repels it. Our shirt is not 100% hydrophobic because it would then lose the natural breathability. If you have an actual sweat problem it might help a little bit but wont solve it. Because the fabric is still breathable the sweat can evaporate.

The t-shirts works the best against visible sweat stains from all our products. There the fabric absorbs the sweat from the inside but it remains invisible on the outside.

Will it repel black stains on the collar?

No unfortunately it won't. This is not a liquid stain and because of the fabric rubbing against the neck, the stain will still enter the fabric.
You can spray it with some stain remover and wash it on 40 degrees to get the stain out.